Residential Security - Terms and Conditions

Command with Remote

Requires 36-month monitoring contract starting at $47.99/mo with QSP (24-month monitoring contract in California, total fees from $1,151.76), and enrollment in Home Security Easy Pay. Service and installation charges vary depending on system configuration, equipment and services selected. Certain markets excluded. Offer includes $300 instant savings with a minimum installation charge of $429 before promo is applied. Applies to Remote Service level only for new, takeover and resale sales types. Upgrades and Add-ons not eligible. Applicable taxes extra. Upon early termination by Customer, Home Security may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is Extended Limited Warranty. Limit one offer per new customer contract and cannot be combined with other offers or discounts. Expires September 30, 2019.

Additional charges may apply in areas that require guard response service for municipal alarm verification. System remains property. Prices subject to change and may vary by market. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Simulated screen images and photos are for illustrative purposes only.

Interactive Solutions Services requires the installation and/or activation of an alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. Interactive Solutions Services does not cover the operation or maintenance of household equipment/systems not connected to the Services/Equipment. Not available in all geographic areas. You may be required to pay additional charges for equipment and services to utilize certain features. Standard message and data rates may apply to all text alerts.

Command with Control

Requires 36-month monitoring contract starting at $49.99/mo with QSP (24-month monitoring contract in California, total fees from $1,199.76), and enrollment in Home Security Easy Pay. Service and installation charges vary depending on system configuration, equipment and services selected. Certain markets excluded. Offer includes $300 instant savings with a minimum installation charge of $429 before promo is applied. Applies to Control Service level only for new, takeover and resale sales types. Upgrades and Add-ons not eligible. Applicable taxes extra. Upon early termination by Customer, may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is Extended Limited Warranty. Limit one offer per new customer contract and cannot be combined with other offers or discounts. Expires September 30, 2019.

Additional charges may apply in areas that require guard response service for municipal alarm verification. System remains property. Prices subject to change and may vary by market. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Simulated screen images and photos are for illustrative purposes only.

Interactive Solutions Services requires the installation and/or activation of an alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. Interactive Solutions Services does not cover the operation or maintenance of household equipment/systems not connected to the Services/Equipment. Not available in all geographic areas. You may be required to pay additional charges for equipment and services to utilize certain features. Standard message and data rates may apply to all text alerts.

Command with Video

Requires 36-month monitoring contract starting at $57.99/mo with QSP (24-month monitoring contract in California, total fees from $1,391.76), and enrollment in Home Security Easy Pay. Service and installation charges vary depending on system configuration, equipment and services selected. Certain markets excluded. Offer includes $300 instant savings and 100% off installation of one indoor camera with a minimum installation charge of $479 before promo is applied. Applies to Home SecurityVideo Service level only for new, takeover and resale sales types. Upgrades and Add-ons not eligible. Applicable taxes extra. Upon early termination by Customer, may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is Extended Limited Warranty. Limit one offer per new customer contract and cannot be combined with other offers or discounts. Expires September 30, 2019.

Additional charges may apply in areas that require guard response service for municipal alarm verification. System remains property. Prices subject to change and may vary by market. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Simulated screen images and photos are for illustrative purposes only.

Interactive Solutions Services requires the installation and/or activation of an alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. Interactive Solutions Services does not cover the operation or maintenance of household equipment/systems not connected to the Services/Equipment. Not available in all geographic areas. You may be required to pay additional charges for equipment and services to utilize certain features. Standard message and data rates may apply to all text alerts.

Video Doorbell + 2 Smart Light Bulbs + Echo Dot

Requires 36-month monitoring contract starting at $57.99/mo with QSP (24-month monitoring contract in California, total fees from $1,391.76), and enrollment in Home Security Easy Pay. Offer includes installation of one (1) video doorbell, two (2) smart light bulbs and one (1) Echo Dot with min purchase price of $739 before promo is applied. Applicable taxes extra. Upon early termination by Customer, may charge 75% of the monthly service charges due for the balance of the initial contract term. Alexa Guard service requires automation services. Service and installation charges vary depending on system configuration, equipment and services selected. Certain markets excluded. Expires September 30, 2019.

Additional charges may apply in areas that require guard response service for municipal alarm verification. System remains property. Prices subject to change and may vary by market. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Quality Service Plan (QSP) is Extended Limited Warranty. Simulated screen images and photos are for illustrative purposes only. Interactive Solution Services requires the installation and/or activation of an Alarm system with monitored burglary service and compatible computer, cell phone or PDA with Internet and email access. Interactive Solution Services do not cover the operation or maintenance of household equipment/systems not connected to the Security Solution Services/Equipment. Requires Alexa device, enrollment in Amazon Alexa app and interactive services, and internet connectivity. monitoring of Alexa Guard audio detection services enabled only in armed away status through your app. Alexa Guard audio detection provided by Amazon monitoring services relies on receipt of audio events from Alexa.

Go

*Requires month to month agreement. $9.99 (plus tax) monthly recurring fee. Services may be cancelled in app. Crash Detection, SOS Emergency Response and Safe Driving Reports are only available in the 50 US states and D.C. SOS response not available in Milwaukee. Crash detection may not detect 100% of automobile crashes. Road Side Assistance services provided by third party vendors. Two service calls per Circle, per year, are included in the subscription at no cost up to a limit of $100 per call. Towing is covered up to five miles (additional miles will incur a separate charge per mile). Customer will be charged $35.00 per incident if vehicle is not at dispatched location or service request is cancelled after fifteen minutes from the initiation of a valid service call. Gas is limited to three gallons. Roadside service must be initiated by calling first. Will not reimburse for roadside assistance service. Roadside service is limited to passenger cars and light trucks. We cannot provide service for trailers, large trucks, RVs, campers or anything already being towed. Roadside Assistance is not an automobile insurance policy and is not an insurance carrier. For Go features to work, your phone must be on, powered, and fully functional.

Traditional Security Monitoring Starting at $28.99 a Month / Less than $1 a Day / About $7 a Week

*Requires 36-month monitoring contract starting at $28.99/mo (24-month monitoring contract in California, total fees from $695.76). Service and installation charges vary depending on system configuration, equipment and services selected. Applies to Traditional Service level only. Applicable taxes and fees extra. Upon early termination by Customer, may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is Extended Limited Warranty. Satisfactory credit history required. A security deposit may be required. Prices subject to change. Not available in all markets.

*Requires month to month agreement. $9.99 (plus tax) monthly recurring fee. Services may be cancelled in app. Crash Detection, SOS Emergency Response and Safe Driving Reports are only available in the 50 US states and D.C. SOS response not available in Milwaukee. Crash detection may not detect 100% of automobile crashes. Road Side Assistance services provided by third party vendors. Two service calls per Circle, per year, are included in the subscription at no cost up to a limit of $100 per call. Towing is covered up to five miles (additional miles will incur a separate charge per mile). Customer will be charged $35.00 per incident if vehicle is not at dispatched location or service request is cancelled after fifteen minutes from the initiation of a valid service call. Gas is limited to three gallons. Roadside service must be initiated by calling first. Will not reimburse for roadside assistance services. Roadside service is limited to passenger cars and light trucks. We cannot provide service for trailers, large trucks, RVs, campers or anything already being towed. Roadside Assistance is not an automobile insurance policy and is not an insurance carrier. For Go features to work, your phone must be on, powered, and fully functional.

Relocation Offer $100 instant savings + 25% off additional charges (up to $400 add-on savings)

*Requires 36-month monitoring contract with a minimum charge of $28.99/mo (24-month monitoring contract in California, total fees from $695.76) and enrollment in Easy Pay. Service and installation charges vary depending on system configuration, equipment and services selected. Offer includes $100 instant savings plus 25% off additional charges (up to $400 add-on savings). Excludes Extended Limited Warranty. Upon early termination by Customer, may charge 75% of the remaining monthly service charges for the balance of the initial contract term. Applicable taxes extra. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. Prices and offer subject to change and may vary by market. Limit one offer per new customer contract. Not valid on purchases. Satisfactory credit history required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Offer expires September 30, 2019.

Reactivation Movers Offer: Get starting at $19.99

*Requires 36-month monitoring contract with a minimum charge of $28.99/mo. (before instant savings) (24-month monitoring contract in California, total fees from $695.76 (before instant savings) and enrollment in Easy Pay. Service and installation charges vary depending on system configuration, equipment and services selected. Offer includes $9.00 instant savings per month applicable only towards monthly monitoring charge for the first 12 months of initial contract term (total value of $108.00). Excludes Extended Limited Warranty. Upon early termination by Customer, may charge 75% of the remaining monthly service charges for the balance of the initial contract term. Applicable taxes extra. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. Prices and offer subject to change and may vary by market. Limit one offer per new customer contract. Not valid on purchases. Satisfactory credit history required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Offer expires September 30, 2019.

Free CellGuard with System Re-activation Offer

*Offer is valid only with the reactivation of an existing alarm system with the purchase of alarm monitoring services from Security Services. Not valid on purchases. Limit one offer per new customer and cannot be combined with other offers or discounts. Additional charges may apply in areas that require guard response service for municipal alarm verification. System to remain property. Prices subject to change and may vary by market. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets.  Additional fees required for some services. Offer subject to change. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. Offer expires November 1, 2019.

†CellGuard requires cellular network coverage. 

‡Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

Easy Pay Service

When you sign up for Easy Pay service your monthly service charges as reflected on your bill will be debited/charged to the specified Bank Account/Credit/Debit you have authorized to withdraw your monthly payments from. If you have signed up for paperless bills or if you have signed up for the Easy Pay Service, you will automatically receive email notifications when issues your bill. These notifications will be sent to Your Email Address. Additionally,  will deliver all other written notices it provides to you about your Contract or your Account to Your Email Address including, without limitation, payment reminders, default notices, late payment notices and termination notices. If you have signed up for any of these services, you may not "opt-out" of receiving these email communications unless you unenroll from Easy Pay.

Money-Back Service Guarantee

Money back service guarantee only applies after has made attempts to resolve a system related issue and has not been able to resolve that issue within the first 6 months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.

Theft Protection Guarantee

The Customer presenting with this ORIGINAL CERTIFICATE will be eligible to receive a reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL of the following requirements are met to reasonable satisfaction: (i) the property loss was the result of a burglary that took place while the security system installed at Customer’s protected premises was in good working order and was "on," and while all of Customer’s doors and windows were locked; and (ii) the intruder entered the residence through a door, window or other area equipped with an detection device, and such detection device was not "bypassed"; and (iii) Customer is not in any way in default under the Residential Systems Customer’s Order; and (iv) Customer files a written claim with their homeowner’s insurance company, and such claim is not rejected or otherwise contested by the insurer; and (v) Customer reports the burglary loss to the appropriate police department and obtains a written police report; and (vi) Customer provides with copies of the insurance claim report, the police report within sixty (60) days of the property loss and proof of settlement by insurance carrier; and (vii) Customer certifies in writing to (by signing this ORIGINAL CERTIFICATE and presenting within sixty [60] days of the property loss) that all of the foregoing requirements have been satisfied. Customer understands that presentation of this ORIGINAL CERTIFICATE signed by Customer is required and understands that reserves the right to reject any application for reimbursement that does not comply with ALL of the requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. By signing below, Customer certifies to that all of the foregoing requirements have been satisfied. Please mail to: Security Services, Account Management Support Center, Attn: Theft Protection Guarantee Claims, 14200 E. Exposition Avenue, Aurora, CO 80012.

Mover’s Package Guarantee

Certain restrictions apply. To qualify for the special Mover’s Offer, you must be a current or former customer who has had active contract monitored service for two years (24 months), and your account must be in good standing, or have been in good standing when you left. Offer valid for two (2) years following cancellation of service in your prior home. 36-month monitoring contract required at the then-prevailing monthly monitoring rate (24-month in CA). May substitute a comparable home security system. Local permit fees may be required. Satisfactory credit history required. Proof of home ownership required. A security deposit may be required Prices subject to change. Offers not available in all markets. Additional fees required for some services. All relocation credits are only valid toward installation charge of new equipment. Credits may not be applied for any other purpose. Amount of credit is based on length of tenure; 6-11 months with yields a credit of $100; 12–23 months with yields a credit of $249; 24 months or longer with qualifies you for the special Mover’s Offer. Maximum allowable discount is $349 on any Traditional monitoring service level and $399 on any Interactive service level. 25% discount on valid on installation amounts up to $1,600 (maximum discount not to exceed $400). Total discount not to exceed $749 for Traditional monitoring service level or $799 for an Interactive service level. Offer not applicable to system/services purchased. Quality Service Plan (QSP) is Extended Limited Warranty. 36-month monitoring contract required from $35.99 per month, including QSP. In California, 24-month monitoring contract required from $35.99 per month, including QSP (24-month total from $863.76). System to remain property. Prices and offer subject to change. Prices may vary by market. Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

Homeowner’s Insurance Certificate

Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

10% Savings Offer

10% savings cannot be combined with any other offer and does not apply to the already discounted premier security package; 10% savings offer can only be applied to listed prices. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Certain restrictions may apply. Additional monitoring fees required for some services. Offer valid for new customers only. Cannot be combined with any other offers. Offer subject to change.

Standard Disclaimer

Service charges and installation fees vary depending on system configuration, equipment and services selected. Requires 36-month monitoring (24-months in California). System remains property. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. Interactive Solution Services requires the installation and/or activation of an Alarm system with monitored burglary service and compatible computer, cell phone or PDA with Internet and email access. Interactive Solution Services do not cover the operation or maintenance of household equipment/systems not connected to the Interactive Security Solution Services/Equipment. Not available in all geographic areas.

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‡  Home Security provides customers with one year of complimentary monitoring services for participating in our customer testimonial videos.